Be sure to allow plenty of time to arrive at the salon. There is a parking lot directly in front of the salon which can be accessed from Gregory Lane and directly off of Bells Ferry Road heading southbound. Please arrive 10 - 15 minutes prior to your appointment to ensure you receive your full service. First time clients are be required to fill out a new client form and/or service waiver. This waiver is required as protection to our clients and staff. Services will not be provided until the waiver is signed and refusal to sign this waiver will result in your services not being completed. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. Your stylist will advise how often you should return to maintain your style during your consultation.
Please let us know if you are going to be late prior to your appointment time. If you are excessively late, please keep in mind that we may need to reschedule your appointment and charge a cancellation fee. We work very hard to schedule the proper amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest's schedule that day. Please be aware in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. It could result in an incomplete service and affect the quality of your service, which we do not ever feel comfortable doing. Clients who arrive late will be charged in full for their originally scheduled session, even if time does not allow for service that was booked. Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you receive an outstanding | elemental beauty | experience.
If your stylist is running behind for your appointment because of tardy guests, a lengthy blow-dry, or an extensive color service, you will be notified immediately prior to arriving at the salon and a complimentary deep conditioning service will be added to your next appointment.
Your appointment is very important to us. We understand that schedule adjustments can be necessary. Therefore, we respectfully request at least 48 hours notice for cancellations. Cancellations made less than 48 hours from the scheduled service will result in being charged a $25 cancellation fee. Late appointments in excess of 15 minutes and no shows will be considered cancellations as defined above. This policy is in place out of respect for our clients and stylists. Cancellations with less than 48 hours notice can be difficult to fill. By giving last minute notice or no notice, you prevent someone else from being able to schedule that time slot. We understand that life happens and request that sick clients stay home.
NO SHOWS: You will be charged a $25 cancellation fee that must be paid prior to reserving another appointment. In the even that you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
Due to the nature of weddings, we require a credit card on file for all on-location bookings. The card will only be charged in the result of cancellations of changes made past their allowance. After booking, you have 14 days prior to the service date to make any changes or adjustments. In the event you must cancel your appointment less than 14 days prior to the reserved wedding date, your credit card will be charged $150.00 to cover the administrative and scheduling costs incurred by the Salon. If a cancellation is made within five (5) days or less of the scheduled wedding date, your credit card will be charged the cost of all services provided to date plus 50% of the cost of all other selected services yet to be provided by the Salon; and a statement of services will be sent to you. In short, if you drop a service or two, you will still be required to pay for them. Please make sure your party is aware of this and the services they request. To add any services after 14 days prior to the date of services, we will do our best to accommodate. In addition, a trial run for the bride is recommended, but not required. In the instance one is not booked, we can only perform one makeup application and one hair style the day of.
We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.
Children are permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service unless you provide additional adult supervision. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that the stylist can perform a quality service. We do not offer discounted pricing for children's services, our services are based upon the amount of time required to perform said service, age and gender play no role in our pricing.
PRICING AND FORMS OF PAYMENT
Prices listed in the Service Menu on our website are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service. We are constantly investigating services to bring you the latest and greatest techniques We reserve the right to change prices and services at any time without notification. We accept Visa, MasterCard, Discover, American Express, cash and check.
Tipping is left to the discretion of our clients. Gift certificates do not include gratuities. The industry average is 15%-20% of the service total prior to discounts or incentive offers. Our team greatly appreciates your generosity!
18% gratuity will be assessed for color corrections, bridal parties, and group parties.
PRIVACY AND CONFIDENTIALITY POLICY
We believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential, as will your hair history forms. We do not disclose any personal information obtained about you from this website to third parties except when we need to do so. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
All stylists strive to ensure our clients happiness and satisfaction. We do not give refunds. If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary adjustment within three days. The adjustment policy doesn’t cover a change in the style or color. Full service price applies after three days. Metal Salon will not be liable nor redo hair color that has been done outside of our salon. Corrective color usually requires more than one service to achieve desired results. Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.
All products and services are non-refundable. We will exchange product within 90 days of purchase of initial purchase.. We will replace any damaged product (pump failure, etc.) if returned within 14 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.
CONFIRMATION TEXTS AND EMAILS
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email and text message to confirm your service prior to your appointment. Our system will send you 3 separate reminder email/texts. Once when you book the appointment, then 48 hours before the appointment, then 24 hours before, to give you plenty of time to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.
For the enjoyment of other Guests, and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services. Please refrain from using speaker phone, playing music or videos must be accompanied with headphones.
JEWELRY AND PERSONAL ITEMS
We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.
METAL SALON, INC. RESERVES THE RIGHT TO REFUSE SERVICE TO ANY CLIENT FOR IMPROPER CONDUCT, TARDINESS, NO SHOWS, OR ANY OTHER SITUATION WE DEEM INAPPROPRIATE. BY MAKING OR SUBMITTING AN APPOINTMENT REQUEST, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS ABOVE.